Buyer FAQ

Account

How do I reset my password?

Purchasing/Offers

Can I make an offer on art?

I have issues paying with my credit card?

Do I need to create an account to purchase an artwork?

What forms of payment do you accept?

Do you offer payment plans for purchasing artwork?

Will I be charged tax?

May I print artwork displayed by Opacki?

Commissions

Is commissioning an artwork right for me and how do I request it?

What is the cost of a commissioned artwork?

May I return a commission?

When do I pay for the commission?

Why do commissions cost more than other artworks by the same artist?

How do I get my vision across to the artist for my commission?

How long do commission pieces take?

During the commissioning process, what kind of contact will I have with the artist and Opacki?

Framing

Are artworks framed?

Shipping/Return Policy

Shipping For Customers

What are the shipping and return policies?

Who pays for the return shipping costs?

Do you ship internationally?

How much does shipping cost within the United States?

How do you ship artworks?

Returns

May I return a piece of artwork?

How do I return a piece of artwork?

What packaging do I use to return a piece?

What is the return policy?

What if the artwork I purchased arrives damaged?

Who pays for return shipping costs?

Pricing

Pricing

How does Opacki price artwork?

Is art at Opacki an investment?

Artist FAQ

Application

Is there an application fee?

How old do I have to be to apply?

How do I apply to Opacki as an artist?

Can artists outside of the United States apply?

What does the application entail?

What kind of artwork do you currently accept?

How many artists does Opacki represent?

What happens after I upload art?

How to Take Photos

What is Opacki's curatorial policy?

My artwork got declined.

What kinds of art can I submit?

What are the image file requirements?

Can anyone Apply?

Artist Account

How do I apply?

How do I upload more work?

May I display my art elsewhere while I exhibit it at Opacki?

I sold an artwork elsewhere! How do I update my art portfolio?

How do I know when my artwork is sold? What do I do once it is sold?

How do I edit and delete artworks?

How will Opacki advertise my art?

Do I need to sign my artwork?

What happens after I upload art?

Do I frame my artwork?

Artist Payment

When and how do I get paid for sold artwork?

Who owns the rights to my artwork once it is sold?

What is Opacki's commission?

Who covers the discount?

Do I need to upload my tax form?

Artist Returns

What if my piece is returned?

What happens if an artwork is damaged in transit?

Artist Collection Info

How does my art get in a curated collection?

Artist Selling

Safety Guidelines

How long will my artwork be posted on Opacki?

Artist Pricing

How does Opacki price artwork?

How to price your artwork

Artist Shipping

Who pays for shipping / How to package artworks?

Packaging Costs

Why didn’t I receive a shipping label when my art was sold?

I shipped the wrong artwork.

Unable to ship on time.

How do I estimate shipping dimensions and weight?

When to ship artwork?

Artist Commission Info

How will I be notified of a commission?

How will communication work during a commission?

Returns On Commissions